Shipping & Handling

Our shipping costs are set by the manufacturer shipping directly to our customers.
Most deliveries are to our customers homes and will include a Home Delivery fee.
This is considered an accessorial charge by the trucking company that is not included in their standard service.
The reasons are:

  • Delivery to a residential neighborhood. In some cases certain types of trucks are not allowed into all areas so special equipment must be used.
  • Delivery arrangements. Call ahead for appointment must be made and delivery window is generally smaller so it may not fit into the normal routes/times that carriers use for their outbound deliveries.

In order to have the Home Delivery fee waived the following criteria must be met:

  • Location must have a business name
  • Location must have regular business hours
  • Locations must have unloading equipment onsite

Recieving Your Order

Your order will come directly to you from the factory. Please call for shipping lead times. We ship worldwide and can deliver to any freight forwarder in the Continental U.S. If you don't have a freight forward company, we can help you get one.

Since we get factory direct rates, our freight costs are very reasonable. Most companies will call you before arriving to arrange a day and time for delivery. Please note that it is the customer's responsibility to unload the truck. It is the driver's responsibility to get it to the delivery address and to the back of the truck. The trucking company will call 24 hr before delivery to make sure the customer or their representative will be there to offload. The driver is only responsible to get the order to the end of the truck. It will be the customer's responsibility to remove it. The customer or their representative must be on site at the time of delivery to offload the materials and to check the order for damaged and/or missing items. This only applies to common carrier deliveries, not to UPS and FedEx type of deliveries.

Large shipments may be delivered on pallets and most residential deliveries will need to be offloaded by hand. The pallets can be broken open to be offloaded by hand.